ClearFeed - Convert multiple Slack channels into a shared Inbox | Product Hunt

Convert multiple Slack channels into a shared Inbox

Hey Product Hunt ?

We are super excited to showcase ClearFeed on ProductHunt today!

In our past lives, we struggled to scale SaaS companies and one of the big problems was managing communication chaos. There were requests everywhere on Slack and other tools and it was difficult to keep up with them.

In the last couple of years - we have worked with some of the world's top tech firms to build a product that tames Slack chaos and makes it easy for service teams to manage requests on Slack.

Here's what ClearFeed can do for you:

1️⃣ ?Detect customer/employee requests across channels and bring them into a shared queue (Triage channel). 2️⃣ ?Uses AI to find actionable messages and their urgency and raise alerts before SLA misses 3️⃣ ?Allow private collaboration on requests from Triage channels. 4️⃣ Assign requests, track and change their status - all from the privacy of Triage channels. 5️⃣ Convert request threads to Support tickets & Engineering issues in Zendesk, FreshDesk, Hubspot, SalesForce, Jira, Github, et al. 6️⃣ ↔️Bi-directionally synchronize comments & statuses across Triage channels, Ticketing and Issue management systems to keep everyone updated and close the loop. 7⃣ ?Broadcast announcements across scores of channels from one place. 8️⃣ ?Get detailed service metrics for request volume, response times, and SLA breaches on Slack.

We would be delighted for the Product Hunt community to check us out - and experience how some of the fastest-growing SaaS and Tech firms like Acryl Data, CastAI, CoreWeave and testRigor are using us to scale support on Customer and Employee channels.

The future of Support is AI-powered chat - and we are just getting started delivering on that promise ?

-Joydeep</div