Engaging with Remote Customers in Discovery by Audrey Cheng
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Engaging with Remote Customers in Discovery by Audrey Cheng
BY Imogen Johnson ON JULY 1, 2020
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In this Mind the Product APAC talk Audrey Cheng, VP Product at Pushpay, discusses the challenges of remote discovery, and reveals how she and her team have developed a practice to ensure better customer engagements that yield more value.
Watch the talk in full or read on for a detailed overview.
Her key points include:
- Data from your platform isn’t enough – you need to speak to your customers
- Nothing important happens in the office – find unique ways to engage
- Developing a practice takes time – start small, start now
Audrey begins by explaining her role at Pushpay where she oversees the product management and the product UX design function, and her background in customer service. As a result, she’s passionate about discovery and customer engagement, the topic forming the foundatio…
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About
Imogen Johnson
Imogen brings more than 10 years of experience in print and digital to her role as Director of Content Strategy for Mind the Product. The core of her experience comes from 10 years working as an editor for Bauer Consumer Media, a division of Europe’s largest privately-owned publishing group, and as Head of Content for Benivo, an award-winning startup.
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