How to generate a new S-User ID

SAP Support user(S-user) is a unique identifier that contains the letter ‘S’ followed by a string of numbers (e.g. S0011068648)

In this blog post, you will learn more about: generating new S-User IDs to allow your colleagues access to SAP support applications.

Follow the below steps to generate the S-user ID:

1. S-USER ID CREATION

• Access https://launchpad.support.sap.com/#/user/management using super administrator ID and password
• Click on the ‘Request User’ option at the bottom right side of the page à Enter relevant data à Submit

1. AUTHORIZATION ASSIGNMENT

Kindly note that S-user ID creation requests take up to 24 hours to process. Once S-User ID is created, you may follow the below steps to assign relevant authorizations:

• Access https://launchpad.support.sap.com/#/user/management using super administrator ID and password
• Click on the newly created S-user ID under the ‘Requested Users’ tab
• Click on ‘Authorizations’
• Click on the Edit button (Pencil icon) against ‘Authorizations’
• Start assigning authorizations à Save

Note: To assign complete authorizations, you may tick on the ‘All’ option

For More information refer to below SAP Knowledge Base Articles (KBA) and Video.

1.  SAP Knowledge Base Articles (KBA)

Follow the below given KBA, which will help you understand the step-by-step process to generate an S-user ID.

• 1271482 – How does a super or user administrator request new users or delete users – SAP ONE Support Launchpad
• 1511008 – How to assign or edit authorizations for an S-User ID – SAP ONE Support Launchpad

 2.  Video

Watch these short interactive videos to help you navigate through our support offerings and tools: https://iris.video.sap.com/message/2fbe9f43d661699f6aa12ef7fddd0b6c20ff67430118af864e87d9d01e33

Generate your S-user ID today so that you can log in to your SAP products, report an incident, download software, configure connections, access SAP Enterprise Support Value Map and more.