Our customers manage complex digital workspaces with large fleets of devices, users and apps. When dealing with so many users and devices, it is not uncommon that issues come up and users open help desk tickets through the ITSM system in place. As a leading ITSM platform, ServiceNow has many shared customers with Workspace ONE UEM.

To simplify operations, our customers have been asking that we integrate with ServiceNow, so that they can solve issues faster and make data driven decisions based on a wide range of data sets from both ServiceNow and Workspace ONE UEM. Visibility into users’ devices and apps directly through the ServiceNow CMDB, in the context of a specific incident, enables Help Desk admins to have better understanding of the incident and speed up remediation.

To that end, we have been working with the ServiceNow Service Graph team to leverage the Service Graph Connector Program and build a connector for Workspace ONE UEM.

How does it work?

ServiceNow’s Service Graph extends the ServiceNow CMDB to include new 3rd party data captured outside the ServiceNow platform. The Service Graph Connector for Workspace ONE UEM pulls device and app data from Workspace ONE UEM and enables IT admins to have greater visibility into devices and app inventory across all platforms including Windows, macOS, iOS and Android. With this visibility, IT admins can better respond to incidents, track device compliance and complete other tasks.

How do I get started?

To learn more, please see the Workspace ONE documentation for integration with ServiceNow CMDB. The Service Graph Connector for Workspace ONE UEM is available on the ServiceNow store at no additional cost.