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Apple TV 4K no signal in Samsung TV (being on) please help !!!
source link: https://forums.macrumors.com/threads/apple-tv-4k-no-signal-in-samsung-tv-being-on-please-help.2273601/
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Apple TV 4K no signal in Samsung TV (being on) please help !!!
Dec 5, 2020
Suddenly my Apple TV stoped working , I changed hdmis , plug / unplug from tv to tv, restart with the remote, also menu & - volume...and is not working it seems like the tv is not receiving signal. So,I bought a new Apple TV , I connected and watched at night , then the next day same thing happened, no signal ..... not sure what is happening . I contacted Apple support they just walk me th the basic trouble shooting but not working ....Guys could you help me . I so desperate!!!
-Gonzo-
macrumors 6502a
Nov 14, 2015
So what’s actually happening?
With my TV it powers on when I activate the ATV using the Menu button on the Siri remote, the TV however remains blank even though it’s on the correct HDMI input setting until I press the Menu button again.
Could that be the same issue for you?
With my TV it powers on when I activate the ATV using the Menu button on the Siri remote, the TV however remains blank even though it’s on the correct HDMI input setting until I press the Menu button again.
Could that be the same issue for you?
Dec 5, 2020
tv does not detect the signal , I’m in the right hdmi input, just is not showing anything .... Apple TV is on. i use a monitor to check the same , and monitor says : input signal not found. It seems the ATV is not sending signal.So what’s actually happening?
With my TV it powers on when I activate the ATV using the Menu button on the Siri remote, the TV however remains blank even though it’s on the correct HDMI input setting until I press the Menu button again.
Could that be the same issue for you?
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StarShot
macrumors 65816
Mar 31, 2014
1,004
Probably stupid, but did you try one of the other HDMI inputs on the TV? Or another TV as well. Even most small sets have a HDMI input option.
Reactions: -Gonzo-
Dec 5, 2020
yes, I tried different HDMIs inputs,cables and also different TVs . I cleanEd the ports too.Probably stupid, but did you try one of the other HDMI inputs on the TV? Or another TV as well. Even most small sets have a HDMI input option.
-Gonzo-
macrumors 6502a
Nov 14, 2015
Seems weird it’s happened with two different ATVs, I’m wondering if it could possibly be your TV that’s caused damage to the ATV?
Dec 5, 2020
Yes I have thought that, but I do not understand TV to ATV communication. from ATV to TV is clear, send the signal ... how can the tv damage the ATV through a HMI cable ?.... I will receive a new ATV, but now I’m afraid that happened again... I use other devices in the same tv, such as Nintendo switch and blue ray...those are working perfectlySeems weird it’s happened with two different ATVs, I’m wondering if it could possibly be your TV that’s caused damage to the ATV?
Topfry
macrumors regular
Apr 19, 2011
First I would check whether the Hdmi cable needs replacing - try it with your dvd or one you know is working from your dvd with the atv... cables are usually the first things to go wrong
Dec 5, 2020
i did that , see post above.cables, different TVs, different hdmi inputs .. but still same issue..First I would check whether the Hdmi cable needs replacing - try it with your dvd or one you know is working from your dvd with the atv... cables are usually the first things to go wrong
Looks like maybe samsung firmware - https://us.community.samsung.com/t5/HD-and-UHD-TVs/Apple-TV-won-t-detect/td-p/866682 This wouldn't explain why the TV then doesn't work when connected to other devices, unless they're maybe samsung also? Unless the TV is changing the settings on the TV first time round which it remembers & doesn't work with other devices, think there's a auto HDMI setting it video & audio in settings on TV if that turned off and set to manual.
Maybe try this - Hit tv and menu buttons simultaneously and hold til light on Apple TV comes back on.
& this from 2017 looks like similar topic https://discussions.apple.com/thread/7860380?page=2
Maybe try this - Hit tv and menu buttons simultaneously and hold til light on Apple TV comes back on.
& this from 2017 looks like similar topic https://discussions.apple.com/thread/7860380?page=2
Last edited: Dec 5, 2020
Dec 5, 2020
Thanks McSobby... I found that and I did the factory setting to the tv, but still the same, also I did the reset to the Apple TV ( tv icon + menu) no change, not sure how the tv can affect the Apple TV, ....I have a HP monitor , i also connected there , but not working ...same issue .... my previous Apple TV was working perfectly for more than 2 years, then suddenly that happened ...
If your Apple TV doesn't turn on
Learn what to do if your Apple TV doesn’t turn on, show video, or has a flashing status light.
support.apple.com
How to turn off or restart your Apple TV
Your Apple TV doesn't have a power button. You can put your Apple TV to sleep from Settings, restart it, or unplug it from power.
support.apple.com
Reset or restore your Apple TV to its factory settings
Use these steps to erase your Apple TV, restore it to its factory settings, and remove all information on it.
support.apple.com
Reset Apple TV
If you’re having problems, you can reset Apple TV to its factory settings, and optionally update to the latest version of tvOS, as well.
support.apple.com
If you have exhausted all of the above... consider the possibility that the device is defective. The fact that it worked then stopped working suggests the system board may be the culprit. Is it still under warranty?
Going into settings and see if "Input Signal Plus" is turned on for that particular HDMI input. Something I have to fix frequently in my custom install job. I believe it is under system and external device manager. I avoid Samsung like the plague because of how they won't play nice when it comes to UHD and other things....
Dec 5, 2020
I found my old Apple TV .... previous gen ,not even HD , I connected and works really good, today, I received the new Apple TV ( replacement )not sure if I want to connect to my tv.....
Dec 5, 2020
You mean TV settings? And yes ,it is a UHD samsung ....Going into settings and see if "Input Signal Plus" is turned on for that particular HDMI input. Something I have to fix frequently in my custom install job. I believe it is under system and external device manager. I avoid Samsung like the plague because of how they won't play nice when it comes to UHD and other things....
Dec 5, 2020
I found my old Apple TV .... previous gen ,not even HD , I connected and works really good, today, I received the new Apple TV ( replacement )not sure if I want to connect to my tv.Seems weird it’s happened with two different ATVs, I’m wondering if it could possibly be your TV that’s caused damage to the ATV?
Reactions: -Gonzo-
Sorry Jamie, not on this forum daily but yes the TV settings. Samsung has stuck to their own standards and ignored most of the new high resolution options. I can't say for sure but a simple setting being turned off can bring your Apple TV picture back. The first time I stumbled on this issue I spent about four hours troubleshooting before I found the issue. Now when I customer has no video output from a 4K Apple TV, I immediately check to see if the Samsung TV has somehow turned input signal plus back on....You mean TV settings? And yes ,it is a UHD samsung ....
Dec 5, 2020
Well, not sure if this is the problem , because when I plugged to other devices like an HP monitor happened the same, I can not see image/signal ... it seems strange , but not sure if the TV damages the Apple TV, but I will give a look.Sorry Jamie, not on this forum daily but yes the TV settings. Samsung has stuck to their own standards and ignored most of the new high resolution options. I can't say for sure but a simple setting being turned off can bring your Apple TV picture back. The first time I stumbled on this issue I spent about four hours troubleshooting before I found the issue. Now when I customer has no video output from a 4K Apple TV, I immediately check to see if the Samsung TV has somehow turned input signal plus back on....
Possible, but I've never heard of a single instance where this has happened.not sure if the TV damages the Apple TV, but I will give a look.
Mannaminnet
macrumors newbie
Dec 11, 2020
I`ve had a similar issue multiple times and this has always fix the problem for the time being.
Dec 5, 2020
Thanks Mann, I will try...but the weird think here is if I connect to other devices I had same issue, I connected to a HP monitor and it says “not signal”. Not sure if there is a communication TV to ATV, and tv is damaging the ATVI`ve had a similar issue multiple times and this has always fix the problem for the time being.
Dec 5, 2020
GUESS WHAT.
SECOND BRAND NEW ATV .......IT WORKS REALLY GOOD FOR A COUPLE OF WEEK AND THEN,HAPPENED SAME ISSUE, I WENT THROUGH ALL TROUBLESHOOTING BUT SAME PROBLEM, I HAVE AN APPOINTMENT AT GENIUS BAR , BUT HONESTLY IM NOT EXPECTING TOO MUCH.
I AM THE ONLY ONE WHIT THIS ISSUE ..?
I HAVE AN OLD ATV (prev version , small one) AND IT IS WORKING PERFECTLY....WEIRDDDDD
SECOND BRAND NEW ATV .......IT WORKS REALLY GOOD FOR A COUPLE OF WEEK AND THEN,HAPPENED SAME ISSUE, I WENT THROUGH ALL TROUBLESHOOTING BUT SAME PROBLEM, I HAVE AN APPOINTMENT AT GENIUS BAR , BUT HONESTLY IM NOT EXPECTING TOO MUCH.
I AM THE ONLY ONE WHIT THIS ISSUE ..?
I HAVE AN OLD ATV (prev version , small one) AND IT IS WORKING PERFECTLY....WEIRDDDDD
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