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“会说话的人，一开口就赢了”——语音交互中的机器话术研究
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在汉语中，“术”有技艺、方法之意，话术即指说话的技艺和方法；和技术相比，话术更偏艺术和人性。乔布斯说“只有技术是不够的——技术与人文艺术结合、与人性结合，才能带来让我们内心喜爱的结果”。因此，我们本次从用户视角出发，尝试从艺术和人性的角度对话术进行探索。 前言
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