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"Revolutionizing Contact Centers: How Generative AI Maximizes Customer Experience and Efficiency"

The tidal wave of generative AI has arrived, with 91% of organizations currently utilizing or in the process of implementing the technology within their company. Read how the technology is transforming customer engagement.

Organizations are embracing generative AI, transforming customer experience and operations everywhere. The game-changing technology amplifies personalization and omnichannel engagement because it allows organizations to create chatbots, virtual assistants, and language models capable of understanding, generating, and responding to customer inquiries with human-like responses. 

The result? Applying the technology is yielding better business outcomes. Read the infographic to learn how generative AI-enabled advancements in the contact center are creating outcomes that positively affect both the customer experience and overall business, including increased: 

• Understanding of customer needs
• Customer retention and satisfaction
• Operational efficiencies.

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