“Do you still trust Twitter? Do you feel like it is “the world’s most accurate, real-time information source and a global town square for communication?” Since October 2022, big changes have shaken up the company both internally and externally, which has led to an erosion of user trust in the platform.

But does trust really matter in user experience? If Twitter works (generally) as advertised and has become as ubiquitous as it is, why should it matter whether or not the average user “believes” in the product?”

The Twitter X dilemma: trust as a finite resource in UX →
By

For information on the free UX workshop: https://newsletter.uxdesign.cc/p/the-twitter-x-dilemma-trust-as-a

Editor picks

The UX Collective is an independent design publication that elevates unheard design voices and illuminates the path to design mastery and critical thinking. Here’s how we’re boosting stories through our partnership with Medium.

Zzzuckerberg: lull yourself to sleep with Facebook’s terms of service →

Make me think

• Just normal web things →
  “If something navigates like a link, let me do link things. Let me right-click on the link without it navigating so I can open the context menu that lets me do other link things (like copying link text, copying link address, etc.) Let me use the usual link keyboard shortcuts (like ctrl + click on Windows) to open a new tab. Just normal link things.”
• A brief history of consumer culture →
  “It would be feasible to reduce hours of work and release workers for the pleasurable activities of free time with families and communities, but business did not support such a trajectory.”
• Taste as gatekeeping →
  “Watch out for people using “good taste” and “bad taste” as exclusionary terms. Historically, taste has been an elitist concept and intentionally kept blurry and subjective to prevent people from accessing certain places, groups, or opportunities.”

Tools and resources

• Building accessible forms →
  React-ing to accessibility.
  By
  Marta Bento
• Numbers or brackets? →
  Which one is better for numeric questions?
• Accordions on desktop →
  When and how to use them.

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