iTWire - Commonwealth Bank services slowly returning after nearly 10-hour outage
source link: https://itwire.com/business-it-news/business-software/commonwealth-bank-outage-affects-all-services,-cause-unknown.html
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Monday, 26 June 2023 13:01
Commonwealth Bank services slowly returning after nearly 10-hour outage Featured
By Sam Varghese
Australia's biggest bank, the Commonwealth Bank, was hit by technical issues on Monday, leaving its customers unable to access services, but the bank says services are now being restored.
However, CBA has not disclosed the cause of the outage. iTWire understands that internal technical issues are to blame and not a ransomware incident as is very common these days.
Both the online banking service and the mobile app were unusable since early Monday morning.
Credit cards issued by the bank have been declined and direct debits have not been going through.
One has to love technology Commonwealth Bank down don’t know when it’s going to resume people running in all directions cards declining and some idiot wants a cashless society…! pic.twitter.com/5Bs9XpESL0
— hello possums…!! (@RobertCawood2) June 26, 2023
"We can confirm we have identified the cause of the issue and services are being restored.
"We are very sorry for the inconvenience this has caused. We know how much customers depend on us and sincerely apologise to those who have been impacted today.
"Please note there may be delays in some payments as we continue to bring services back online."
In an earlier statement issued at noon, the CBA said: "We are aware some customers are experiencing intermittent difficulties accessing some of our services and we are urgently working to resolve these issues.
"Our call centres and branches are experiencing high volumes of customer inquiries at the moment due to these service issues and there may be longer than usual wait times.
Commonwealth bank has been down since 6:30am.
— ⭐️Daisy (@LnpTruthLibrary) June 26, 2023
They have just now made it that I can transfer and sent this lovely memo re potentially paying them a fee, for the broken service, that I already pay them fees for to be working ?
Thankfully I predominantly use CASH 4 this reason! pic.twitter.com/IT2TV021Pd
"We will provide real-time information here on our service updates page as we know more. Please check back here to stay updated.
"We thank customers for their patience and ask our customers to please be mindful of the wellbeing of our people as they continue to serve our customers."
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