NBN sets deadline for medical alarm register

Wednesday, 07 June 2023 20:36

As the NBN is closing its medical alarm register on 30 June, it encourages community members who still use their medical alarms on the copper network to register now.

The medical alarm register, which has supported 180,000 people, many of whom were medically vulnerable/or older Australians, will close after nine years.

“We are encouraging all users of medical alarms to register via NBN’s medical alarm register before the end of the month on 30 June so we can help the small number of Australians in the NBN fixed-line footprint who still need to migrate their medical alarm, phone and internet services to the NBN network,” said NBN executive manager for health Robert Hardie.

“Switching to the NBN network is not automatic and we recommend those users move to the network, or an alternative solution, before their copper network disconnection date to avoid losing connectivity which might leave them vulnerable in an emergency.”

Hardie said if the disconnection date for a particular premises will go beyond 30 June, they will help them migrate to the NBN network.

“Registration is optional and any further support requests after 30 June can be managed directly via a customer’s alarm supplier or phone and internet provider,” he said.

“NBN will advise you and your internet provider of any upcoming disconnection dates with at least 18 months’ notice. If you are already connected to the NBN network or an alternative network and your medical alarm is working, no action is required. If you are unsure, we still recommend that you submit your details on our register via our website at nbn.com.au/medicalalarm, or by calling us on 1800 227 300.”

NBN’s “Unmonitored Medical Alarm Upgrade Offer” will also close to new registrants on 30 June after four years of enabling Australians to access subsidised unmonitored medical alarm devices.

The offer lets eligible people obtain an upgraded unmonitored medical alarm at a discounted price of up to 80% off the normal price – to a maximum of $300 off, from participating alarm suppliers.

An unmonitored medical alarm calls a family member, friend, neighbour or 000 when triggered. It differs from a monitored alarm, which calls a 24/7 alarm-monitoring centre that may have a monthly fee, or a locally monitored alarm, which calls the staff at an aged care or retirement facility.

“Medical alarms can save lives so it’s important to make sure you’re protected by remaining connected with these imminent changes. Contact NBNby visiting nbn.com.au/medicalalarm or call 1800 227 300,” said National Seniors Australia chief advocate Ian Henschke.

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NBN sets deadline for medical alarm register