ChatGPT is Powered by $15-an-Hour Contractors - Slashdot

Posted by EditorDavid

on Sunday May 07, 2023 @12:34PM from the batch-jobs dept.

An anonymous reader shared this report from NBC News:

Alexej Savreux, a 34-year-old in Kansas City, says he's done all kinds of work over the years. He's made fast-food sandwiches. He's been a custodian and a junk-hauler. And he's done technical sound work for live theater.

These days, though, his work is less hands-on: He's an artificial intelligence trainer.

Savreux is part of a hidden army of contract workers who have been doing the behind-the-scenes labor of teaching AI systems how to analyze data so they can generate the kinds of text and images that have wowed the people using newly popular products like ChatGPT. To improve the accuracy of AI, he has labeled photos and made predictions about what text the apps should generate next.

The pay: $15 an hour and up, with no benefits... He credits the AI gig work — along with a previous job at the sandwich chain Jimmy John's — with helping to pull him out of homelessness.

"Their feedback fills an urgent and endless need for the company and its AI competitors: providing streams of sentences, labels and other information that serve as training data," the article explains: "A lot of the discourse around AI is very congratulatory," said Sonam Jindal, the program lead for AI, labor and the economy at the Partnership on AI, a nonprofit based in San Francisco that promotes research and education around artificial intelligence. "But we're missing a big part of the story: that this is still hugely reliant on a large human workforce," she said...

A spike in demand has arrived, and some AI contract workers are asking for more. In Nairobi, Kenya, more than 150 people who've worked on AI for Facebook, TikTok and ChatGPT voted Monday to form a union, citing low pay and the mental toll of the work, Time magazine reported... Time magazine reported in January that OpenAI relied on low-wage Kenyan laborers to label text that included hate speech or sexually abusive language so that its apps could do better at recognizing toxic content on their own. OpenAI has hired about 1,000 remote contractors in places such as Eastern Europe and Latin America to label data or train company software on computer engineering tasks, the online news outlet Semafor reported in January...

A spokesperson for OpenAI said no one was available to answer questions about its use of AI contractors.