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Warning, there is an issue with Books on the MacBook 16" M2 - check before...

 2 years ago
source link: https://forums.macrumors.com/threads/warning-there-is-an-issue-with-books-on-the-macbook-16-m2-check-before-you-buy.2385239/
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Warning, there is an issue with Books on the MacBook 16" M2 - check before you buy!

jjhoekstra

macrumors regular

Original poster

Apr 23, 2009
Hi all,

I recently bought a MacBook M2 pro (16GB, 2 TB) specifically for the use with Books. I have a library of about 5500 books, magazines and scientific articles with a total size of about 175 GB, which I use for research.

The problem is that opening Books results in a "out of system-memory" error meaasge after about a minute. I have contacted Apple-support and they have been very helpfull and were very interested int the problem, and I used their specially provided software to create a diagnostic file and a video-capture which were send to the USA. But unfortunately Apple for now has no solution. My old MacBook has no problems with the library, but ran out of space.

Thus my warning: If you buy a M2 MacBook and you have a larger Books-library, test before you buy. Or test after you buy so that you can return the MacBook. In my country, the 2 TB model cannot be returned, so that for now I am stuck with a fast MacBook for e-mails and my previous 6 year old MacBook for research work in my library. Fortunately I kept it!

And my question: does anybody had the same problem? And did you find a solution?

kind regards,

Jeroen

Mr. Dee

macrumors 601
Dec 4, 2003 4,971 9,344 Jamaica
Can you maybe network the old and new MacBook Pro, use the M2 as a file server and backup/save any changes from the old to the new?

jjhoekstra

macrumors regular

Original poster

Apr 23, 2009
Well, I can network them, but I have a bit of a problem seeing what the advantage would be? I did not buy a new MacBook to be a file-server... For now I use my old MacBook for Books and media and syncing with my iPad/iPhone, and my new one for system development (ARM-assembly programming).

xraydoc

macrumors demi-god
Oct 9, 2005 9,898 4,178 192.168.1.1
Hi all,

I recently bought a MacBook M2 pro (16GB, 2 TB) specifically for the use with Books. I have a library of about 5500 books, magazines and scientific articles with a total size of about 175 GB, which I use for research.

The problem is that opening Books results in a "out of system-memory" error meaasge after about a minute. I have contacted Apple-support and they have been very helpfull and were very interested int the problem, and I used their specially provided software to create a diagnostic file and a video-capture which were send to the USA. But unfortunately Apple for now has no solution. My old MacBook has no problems with the library, but ran out of space.

Thus my warning: If you buy a M2 MacBook and you have a larger Books-library, test before you buy. Or test after you buy so that you can return the MacBook. In my country, the 2 TB model cannot be returned, so that for now I am stuck with a fast MacBook for e-mails and my previous 6 year old MacBook for research work in my library. Fortunately I kept it!

And my question: does anybody had the same problem? And did you find a solution?

kind regards,

Jeroen
Seems like an odd error. No issue with the Books.app on my 14" MBP when loading a textbook with tons of images. And since your whole library isn't loaded at once, I'm not sure what's causing the error you're getting. But doesn't seem to be universal.

HDFan

Contributor
Jun 30, 2007 4,888 1,864
the problem is that opening Books results in a "out of system-memory" error meaasge after about a minute.
I assume with Apple support you monitored books memory usage with activity monitor when you opened books?

jjhoekstra

macrumors regular

Original poster

Apr 23, 2009
I ended up talking to the European support centre with a senior technician for about two hours, where we did a lot of diagnostics while he was logged in in my computer. For instance he asked me to make a new user (where Books also generated the out-of-memeory message), looked at the activity-monitor, logged in with 'secure-boot (?), etc. He mailed me a Apple program which does detailed tracking. The resulting data was send to the states. They answered after a week that the problem is known, but the cause not yet.

To answer your question: in activity monitor, the first 15 second or so Books memory usage is around 200 MB or so, and the CPU usage is around ~70%. Than CPU usage goes up to 140% and system memory used starts going in steps of a few GB. The run-away process is the QuickLookSatellite which goes to 770% CPU use. I have attached two screen-captures of the activity-monitor to make my rambling a bit more clear!
Screenshot 2023-03-29 at 23.42.58.png
Screenshot 2023-03-29 at 23.43.21.png

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