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Google Commits To Give Consumers Clearer and More Accurate Information To Comply...
source link: https://tech.slashdot.org/story/23/01/26/1223256/google-commits-to-give-consumers-clearer-and-more-accurate-information-to-comply-with-eu-rules
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Google Commits To Give Consumers Clearer and More Accurate Information To Comply With EU Rules
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Following the dialogue, Google has committed to limit its capacity to make unilateral changes related to orders when it comes to price or cancellations, and to create an email address whose use is reserved to consumer protection authorities, so that they can report and request the quick removal of illegal content. Moreover, Google agreed to introduce a series of changes to its practices, such as:
Google Flights and Google Hotels:
1. Make clear to consumers whether they contract directly with Google or whether it is simply acting as an intermediary;
2. Clarify the price used as a reference when discounts are advertised on the platform, as well as the fact that reviews are not verified on Google Hotels;
3. Accept the same transparency commitments as other big accommodation platforms as regards the way it presents information to consumers, for example, on prices or availability.
Google Play Store and Google Store:
1. Provide clear pre-contractual information on delivery costs, right of withdrawal and availability of repair or replacement options. Furthermore, Google will facilitate also information on the company (e.g. legal name and address) and direct and effective contact points (e.g. a live telephone agent);
2. Clarify how to browse different country versions of the Google Play Store and inform developers about their obligations under the Geo-blocking Regulation to make their apps accessible EU-wide, as well as enable consumers to use means of payment from any EU country.
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