Support Engineering Manager, Business Messaging Group EMEA

Support Engineering Manager, Business Messaging Group EMEA

The Business Messaging Group’s mission is to make messaging the primary way people and businesses connect. Research shows that over 63% of people, across generations, prefer messaging a business over using phone or email. On WhatsApp, Instagram, and Messenger, we’re seeing incredible growth as people message businesses to build relationships, ask questions, and get support. And we’re still in the early days of capturing this immense opportunity: more than 2 billion person-to-business communications happening each day.

Business Messaging Support is building a new world-class enterprise support organization focused on the success of businesses leveraging our suite of Business Messaging products. Business Messaging Support’s mission is to ensure partners, business, and developers achieve their goals using Meta’s Business Messaging products by providing the right level of support. We strive to deliver service excellence so businesses can thrive on our platforms in an open and connected world. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the broader Meta suite of products.

We are looking for a passionate people manager to join the Business Messaging Support organization in Dublin, Ireland. This manager will help us better understand where our people, processes, and systems need to improve in order to give help to the people who need it most. Business Messaging Support is seeking an experienced leader to drive innovation, influence stakeholders, and manage the implementation of effective strategies and goals. This role will help to ensure our support strategy drives customer and partner growth, retention, and advocacy. This manager will strive for excellence in support engineering by helping to make Meta’s Business Messaging products stable and scalable for all customers. The ideal candidate will be comfortable in a fast-paced organization, and excited to collaborate with cross-functional partners and customers alike on how to continuously improve our support engineering offering.