This blog post is to inform the SAP S/4HANA Cloud users that new functions have been introduced in the Service Order application from 2208CE onwards, which will replace and enhance the existing functionalities.

The 2 new functions are:

1. Create Service Confirmation (New)
2. Update Baseline

1. Create Service Confirmation (New):

Why do you need this function?

Currently, when you create a service confirmation from a service order using the ‘Manage Service Order’ or ‘Process Service Order’ application, you can select only up to 5 items.

If the equipment is larger, more items may need to be serviced at a particular time. Hence, more than one confirmation will have to be created, which affects usability.

Here, the Create Service Confirmation (New) function comes into play. With this, you can add many items without any restriction.

When you select Create Service Confirmation (New), a dialog box opens:

With this dialog box, all the released service order items of the selected service order are auto populated for you to choose from. The usability is thus enhanced.

In the 2208CE release, you’ll see both Create Service Confirmation and Create Follow-Up tabs alongside each other. This will remain till the 2302CE release, after which Create Service Confirmation will be deprecated and only Create Follow-Up will exist.

Which apps does this function affect?

• Manage Service Orders
• Process Service Orders

Where is the function located?

1. Manage Service Orders App

a) In the Actions column of the list view

b) In the service order overview page

2. Process Service Orders App

a) In the Actions column of the list view

b) In the service order overview page

2. Update Baseline:

Why do you need this function?

The Update Baseline function was provided in 2202CE to reflect the changes in Planned Cost and Revenue in a service order. This was available in the overview page of the Manage Service Orders application.

Which app does this function affect?

Manage Service Orders

Where is the function located?

To enhance usability, you’ll now find Update Baseline within the Planned Cost and Revenue tab from 2208CE release onwards.

In the 2208CE release, you’ll see both the new and old Update Baseline tabs. This will remain till the 2302CE release, after which the older tab will be deprecated, and only the newer one will exist.

Summary:

SAP S/4HANA Cloud for Service users can start using the above explained two new functions from 2208CE onwards in order to get a better usability in existing functionalities( Create Service Confirmation & Update Baseline ).

Please share your feedback or thoughts in the comment section.

Find more related to S/4HANA Cloud for Service in the following page:

S/4HANA Cloud for Service Community Portal

Read other posts on the topic in the following page:

S/4HANA Cloud for Service Blog Posts

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