Dear Partner Community,

Below is an overview of the tools available to support your SAP Digital Supply Chain implementation with some tips on when to use them:

• An Overview of the SAP Supply Chain Management software can be found on this page
• Onboarding Resource Center for SAP Digital Supply Chain and all of its solutions can be accessed here

SAP Digital Supply Chain – Design To Operate

• Full solution scope overview and each scope item process flow can be found in Best Practices Explorer
• If you have a how-to question, experience a configuration problem or have a question about product functionality – please post it in the SAP Digital Supply Chain Management Community. For more solutions:
• If you want to suggest an improvement on SAP products directly to the development teams you can do it through the Customer Influence Portal
• If you are looking for information about Cloud Performance, Data Centers, Security, Privacy, Compliance and Agreements, please refer to SAP Trust Center
• Check what’s coming in the future releases in the Roadmap Explorer
• Review the latest features and functions since the last release in the What’s New Viewer
• Find out all about Trial, Test and Demo Systems for SAP Digital Supply Chain in the Partner Portal
• SAP Digital Supply Chain Training and Certification is available from Design-To-Operate at the SAP Training
• Stay current with SAP Integrated Business Planning Stay Current with SAP Global Certification Program blog post
• Follow the Solution Consultant Learning Journey for IBP
• Stay up to date with the DSC webcasts SAP Digital Supply Chain & SAP S/4HANA Cloud Engagement Hub
• Review this onboarding deck and the onboarding wiki, for more in depth information on all things related to customer onboarding, and system provisioning.

If you are experiencing and issue with the product that you believe is a bug or error, report an incident through the Support Portal and if needed follow up via the Customer Interaction Centre

Before raising an incident with SAP, please ensure to review the following resources:

• Understand the support offering that your customer is on by reviewing the Support Offerings, Support Policy for SAP Cloud Service and the Service Level Agreement
• Understand What is Support vs What is Consulting
• Explore the Product Knowledge sources (Product Documentation, Learning Journeys, Knowledge Base Articles, and Guided Answers)
• Check Cloud Availability Center for around the clock access to live availability data of your SAP Cloud services.

When Creating an incident

To avoid delays in incident processing and to minimize ping-ponging, it is important to include certain information as described in these guidelines to make the incident process smooth and effective:

• Only one issue per incident
• Appropriate priority (with business impact) and component
• Meaningful explanation with steps to reproduce the problem
• Contact information
• More details in the guidelines

For more information / Q&A, be sure to visit the DSC Resource Center and related communities.

Created by: Caio Cagnani and Cheneil Antony-Hale