Dubber announces cloud PCI compliance solution for Amazon Connect – Dubber PCI C...
source link: https://itwire.com/guest-articles/company-news/dubber-announces-cloud-pci-compliance-solution-for-amazon-connect-%E2%80%93-dubber-pci-comply.html
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
Wednesday, 02 March 2022 10:35
Dubber announces cloud PCI compliance solution for Amazon Connect – Dubber PCI Comply
By Dubber
Dubber COO James Slaney
COMPANY NEWS: Dubber, a leading global solution provider of unified call recording and conversational intelligence today launched Dubber PCI Comply for Amazon Connect. Dubber PCI Comply offers any business seeking to process credit card information a cost-effective and easy to deploy cloud-native solution to achieve efficient PCI DSS compliance for any communication modality on Amazon Connect, including contact centre, voice, IVR, and chat.
Dubber CEO James Slaney said "Dubber's aim is to deliver products that focus on speed of delivery and scale of the cloud. With the release of Dubber PCI Comply for Amazon Connect, we've focussed on the key aspects and benefits of Amazon Connect for service providers, enterprises and contact centres. Like Amazon Connect, Dubber PCI Comply for Amazon Connect is driven by our innovative and simple API integration, providing the ability to deploy PCI compliance across an organisation immediately.
"Service providers, Amazon and contact centre solution providers, can now deliver highly differentiated PCI-compliant payments solutions globally. Backed by Dubber's proven cloud technology, support and carrier grade reliability, Dubber PCI Comply scales to address the needs of the smallest, or largest, call centre environments.
"With continued innovations like Dubber PCI Comply for Amazon Connect, and Notes by Dubber we continue to innovate, delivering ever increasing opportunities for our partners – from service providers, contact centre solution providers and Amazon itself – to differentiate, increase revenue and drive retention. In line with this, Dubber is continuing the innovation into PCI Comply, by expanding the supported platforms utilised by our service provider partners that have similar scale and integration abilities to Amazon Connect."
Dubber PCI Comply for Amazon Connect masks the contact centre environment during transactions, including agents, enabling Payment Card Industry Data Security Standard (PCI DSS) obligations and requirements to be met. Served entirely from Amazon Web Services (AWS), Dubber PCI Comply can be used by any sized organisation globally and integrates with all payment providers.
Slaney added "PCI DSS compliance isn't satisfied because of the deployment of Amazon Connect alone. It is the instant Dubber PCI Comply is deployed. The moment you start processing credit card transactions, you need PCI Comply. Dubber PCI Comply eliminates the need for, or the possibility that, agents see or enter credit card data. We believe our innovative approach such as via Amazon Connect is the best and most secure way of ensuring PCI compliance.
"Too many businesses rely on pause and resume technologies as a method of preventing card payment data from being stored. However, pause and resume does not satisfy PCI DSS compliance and carries significant risk. Dubber PCI Comply prevents the transmission and storage of any card data for Amazon Connect customers eliminating PCI DSS risk and removing the burden of storing sensitive customer payment data while enabling best in class customer and agent experience."
Amazon Connect supports over 10 million contact centre interactions a day and is one of AWS's fastest-growing services.
How Dubber PCI Comply works
Dubber PCI Comply for Amazon Connect for the end customer enables certified security and PCI-DSS compliant payments via voice calls, chat, and cloud-based communications platforms.
● The customer wishes to make a payment using a credit or debit card, and the agent asks them to type in their payment card details leveraging DTMF (dual tone multi frequency) codes using their telephone keypad. If the customer cannot use their telephony keypad, the solution can capture the payment information by voice using speech recognition technology while still maintaining PCI compliance.
● The agent remains engaged with the customers and the conversation, focusing on providing an excellent customer experience. As the customer enters their card details, the agent sees asterisks in real-time on the user interface.
● The card information is captured within the Dubber PCI Comply solution before passing it onto the payment service provider (PSP). The agent is notified once payment has been approved or rejected.
● Without any payment card data to protect, businesses obligations to comply with PCI DSS are eliminated, risk reduced, without disruption to business workflows.
● Dubber PCI Comply works with voice, IVR and chat
● Available on the AWS Marketplace, prices start from £8.95 per user/month for PCI Comply for Connect and £11.49 per user/month for PCI Comply for Connect Plus.
Relevant links
● Learn more about Dubber PCI Comply for Connect here.
● Check out Dubber on the AWS marketplace.
About Dubber
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world's most scalable unified call recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer conversational recording from virtually any source – turning them into AI-enriched insights for compliance, revenue, customer and people intelligence. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry. Its software as a service offering removes the need for on- premise hardware, applications or costly and limited storage.
Read 530 times
Please join our community here and become a VIP.
Subscribe to ITWIRE UPDATE Newsletter hereJOIN our iTWireTV our YouTube Community here
BACK TO LATEST NEWS here
PROMOTE YOUR WEBINAR ON ITWIRE
It's all about Webinars.Marketing budgets are now focused on Webinars combined with Lead Generation.
If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.
The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.
Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinatrs and campaigns and assassistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.
We look forward to discussing your campaign goals with you. Please click the button below.
INTRODUCING ITWIRE TV
iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.
In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.
We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.
See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.
Recommend
About Joyk
Aggregate valuable and interesting links.
Joyk means Joy of geeK