UI Breakfast Podcast. Episode 224: Service Design with Eleni Stathoulis

Published October 15, 2021 by Jane Portman
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Today we talk about service design, a holistic approach to design that considers all involved stakeholders and processes. Our guest is Eleni Stathoulis, design director at Mad*Pow. You’ll learn about the design artifacts created in service design, how Eleni conducts research, real-world examples of service design in action, and more.

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Show Notes

• Mad*Pow — Eleni’s company
• Servicedesigntools.org — a resource for service designers
• Four Seasons: The Story of a Business Philosophy — a book by Isadore Sharp
• Find Elena’s writing on Medium
• Follow Eleni on Twitter

Today’s Sponsor

This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets. Interested in sponsoring an episode? Learn more here.

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