Payment solutions for hotels - everything you need to know | ComputingForGeeks

Customer-centric experiences are at the core of hotel and hospitality businesses. In order to stay competitive, hotels create inviting surroundings, provide amenities, and train staff to make their guests’ stays as enjoyable as possible. 

Despite this, hoteliers were often unable to provide the easiest, fastest, and most convenient payment options with legacy hotel payment solutions.

Payment systems for hospitality remove a number of barriers for providing the best guest experience in resorts, hotels, and bed & breakfasts. The following benefits can be obtained by hotels and hospitality businesses:

Speed check-in

Many hotel guests dread having to wait in line during check-in to make sure their payment information to their reservations, run checks and print complex paperwork. 

Hospitality payment solutions that integrate with a property management system, hotel management software, or a point of sale system will help streamline processes, which will pleasantly surprise guests when the guest checks in.

Improve checkout processes 

If the check-out process is long and complicated, it can give you the impression that the customer service is poor. 

Payment integration facilitates a seamless checkout, enabling hotels to add extra charges made by guests and generate a final invoice and receipt quickly. 

Guests visiting hotels with a high volume of traffic may even have the option of an unattended kiosk checkout.

Accept online payments

Online searches for available accommodations and pricing are commonly used by hotel guests in the digital age. Whether a guest is paying in full for a hotel room or providing a credit card number for pre-authorization, they need an easy-to-follow online payment process.

Hotel payment trends

A seamless online transaction is desired by guests.

Guest convenience is becoming more and more important as guests expect seamless and ‘behind-the-scenes’ payments instead of checking out at the front desk and handing their credit cards to staff. 

The best thing for your guests is for you to store their credit card information to automatically charge their cards on the last day of their stay, providing them with a fee breakdown prior to check-in and making sure certain technologies are available at your property. 

Ultimately, this helps make their last day at your property more pleasant since they no longer have to sort through logistics.

Today, most booking engines integrate payments.

Hotel owners now have the option of eliminating clunky, extra hardware and devices that were previously needed to process payment transactions. 

Booking engines have their own payment portals. The staff at the hotel as well as the guests benefit from this. It is more intuitive, and it has a better understanding of payment methods used within the hotel industry.

We are moving from the exception to the norm when it comes to going paperless.

It is not only convenient but also more sustainable and more responsible for hotel guests to accept electronic transaction confirmations. 

A guest is more likely to accept an email or text containing the same information than printing an itemized record of all charges made during their stay.