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Introducing the new Snyk Docs Portal and Support Portal

 3 years ago
source link: https://snyk.io/blog/introducing-new-snyk-docs-support-portals/
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Introducing the new Snyk Docs Portal and Support Portal

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David Bailey

September 15, 2021

We’re excited to announce two big updates to our Snyk User Content platform. You can now get better, quicker, clearer access to Snyk user documentation, allowing you to find the information you need, to get more and better use of your Snyk platform. This will help you implement, enable, and configure your Snyk integration, leading to a faster and smoother adoption and usage of Snyk at your company.

Here are the enhancements to our User Content platform:

  • A new, dedicated Docs Portal for detailed, comprehensive Snyk user documentation.
  • A revamped, FAQ-focusedSupport Portal for quick answers to user questions.

Background

Typically, the type of information you want to read in user documentation is separate from the type of information you want in knowledge base (support) FAQs:

But until now, our user docs content and our FAQ content have been mixed together. And as we have grown our product range and our user content coverage, this mixture was causing some confusion for users.

So we’ve split up this into two distinct areas. Now, we can provide both clear quick-answer information in support FAQs, and in-depth integrated usage information in product docs. This allows users to always know where to find the information you need, to help you use Snyk.

The Docs Portal

Our new Docs Portal gives you better and clearer access to our user docs, with enhanced navigation, and integration with learning and solutions documentation.

This new Docs Portal provides a single “source of truth” for Snyk user documentation, allowing you to view user information for Snyk platform and products.

As a user, you can now more easily access all of our docs, and quickly navigate to the information you need:

We have also improved our search capabilities to ensure you can quickly access user documentation content you need:

The Support Portal

We’ve also revamped our Support Portal, to allow quicker and better access to all Snyk knowledge base articles.

The Support Portal is now 100% focused on providing FAQ content, so that you can quickly search and navigate through the content you need to answer your questions:

The Support Portal is integrated with our Helpdesk system, allowing you to easily search our knowledge base, submit a support request, or review existing support requests. 

The future for user content

We’ll continue to invest in User Content, including increased functionality and quality improvements, to help you access the knowledge you need to use Snyk. 

  • We will work to incorporate a full range of our documentation sources presented in the Docs Portal, so that you can seamlessly navigate and search through all our user docs.
  • We will work to make the Support Portal more interactive, and more reflect the range of questions you ask, so that you can more easily find answers to these questions.

Going forward, we plan to increase and enhance the general range of user content available to you, based around the concept of a User Hub to provide all user-related content.

Join us at SnykCon 2021

We’re bringing development and security together in our free, 3-day virtual event focused on helping teams build securely.


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