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IBM Watson Assistant gets new features for call centre automation
source link: https://nextbigwhat.com/ibm-watson-assistant-gets-new-features-for-call-centre-automation/
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IBM Watson Assistant gets new features for call centre automation
- Technology giant IBM has announced new automation-focused capabilities for Watson Assistant, the intelligent virtual agent that can help businesses leverage AI and NLP to address customer issues on first contact.
- IBM said users with Plus and Enterprise plans can opt for IntelePeer through an add-on and set up a new phone number with a voice agent.
- Along with the ability to set up voice agents, IBM has made Watson Assistant’s search skill, announced in beta last December, generally available and introduced a new agent app.
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