President of SAP Customer Experience Discusses Trends, Changes, and the Future
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President of SAP Customer Experience Discusses Trends, Changes, and the Future
The notion of the customer experience (CX) has been radically shifting over the last decade. Not only has e-commerce quickly gained traction, but organizations are also placing a high emphasis on the quality of customer experience. Over the past year, we’ve seen more changes in the CX space, as organization have adapted to hurdles and barriers imposed by COVID-19. Things like QR codes and curbside pickup have steadily become more commonplace.
ASUG recently had the opportunity to talk with Bob Stutz, president of SAP CX, to talk about the changes he’s seeing in the field, the effect of COVID-19, the future of CX, and what SAP CX is doing to help customers.
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