India, September 2020, Mobile Network Experience Report Report | Opensignal
source link: https://www.opensignal.com/reports/2020/09/india/mobile-network-experience
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Key findings
Airtel wins India’s first-ever Games Experience award
In our first operator-level analysis of how our Indian users experience mobile games while playing over cellular networks, Airtel has come out on top, with a score of 55.6 out of 100. This measure of the mobile experience analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay. The higher the score, the less likely it is that our users felt that their experience was marred by cellular connectivity issues.
Our Airtel users continue to enjoy the best Video Experience in India
Airtel has won the Video Experience award for the fourth time in a row and this time round it was the only operator to place in the Good (55-65) category for this measure of the mobile experience. Its lead over the second-placed operator — Vi in this report and Vodafone in our previous one — rose from 2.4 points to 3.4 points despite the challenges faced by all operators in 2020.
Jio continues to reign supreme on 4G Availability and 4G Coverage Experience, but Airtel is closing in
Jio has kept hold of both the 4G Availability award and the 4G Coverage Experience award — it has won the former ever since we first started reporting on the Indian mobile network experience back in April 2017 and has now won the 4G Coverage Experience award for two reports in a row. That said, Airtel has continued to chip away at its dominance on both measures of the mobile experience.
Airtel holds onto the top spot for Download Speed Experience
Airtel has once again won our award for Download Speed Experience, this time with a score of 10.4 Mbps. However, newly created Vi is hard on its heels – our users on the merged Vodafone/Idea network observed average download speeds that were only 0.3 Mbps below those seen by their counterparts on Airtel – down from the lead of 0.6 Mbps that Airtel commanded over Vodafone in our last report.
Airtel remains the operator to beat
For the second report in a row, Airtel has won four of our awards outright – Video Experience, Games Experience (instead of Latency Experience which it won in our previous report), Voice App Experience and Download Speed Experience. Similarly, Jio has retained its grip on two awards, namely 4G Availability and 4G Coverage Experience, while ownership of the Upload Speed Experience award has smoothly passed from Vodafone to Vi.
New operator Vi comes out top for Upload Speed Experience
Vi, created from the merger of Vodafone and Idea, has won the Upload Speed Experience award with a score of 3.5 Mbps — beating second-placed Airtel by 0.7 Mbps (24.7%). The average upload speeds observed by our Vi users were 1.3 Mbps faster than those seen by their Jio counterparts. In our previous report, Vodafone (one of the two operators – the other being Idea – that combined to create Vi), won the Upload Speed Experience award and it cleanly passed on the award to its successor despite the distractions created by the merger and the COVID-19 pandemic.
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