最近很熱鬧的 New York Times 退訂截圖
source link: https://blog.gslin.org/archives/2021/02/20/9982/%e6%9c%80%e8%bf%91%e5%be%88%e7%86%b1%e9%ac%a7%e7%9a%84-new-york-times-%e9%80%80%e8%a8%82%e6%88%aa%e5%9c%96/
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最近很熱鬧的 New York Times 退訂截圖
最近很熱鬧的 New York Times 的退訂過程截圖在這邊，可以看到滿滿的 Dark pattern 想辦法讓使用者難以退訂：「Before buying a NYT subscription, here's what it will take you to cancel it.」，這點在 Hacker News 上的討論也可以看一下：「Before buying a NYT subscription, here's what it'll take to cancel it (imgur.com)」。
我在看的時候想到美國好像有通過法律，要求租用與退訂流程的對等性，查了一下資料發現理解不正確，之前看到的新聞應該是加州州政府通過的法令：「SB-313 Advertising: automatic renewal and continuous service offers.(2017-2018)」。
2018 年法令生效當時也有報導，裡面講的比較白話：「Companies must let customers cancel subscriptions online, California law says」，結果看到這則報導裡面給的範例時馬上笑出來，因為又是 New York Times，看起來是就是慣犯 XDDD
One person tweeted about trying to cancel a New York Times subscription on the phone and being put on hold for 15 minutes -- twice.
在 Hacker News 的討論裡有提到，美國的使用者可以考慮用 Privacy 這個虛擬信用卡服務，對於這種很搞事的 subscription 直接關閉對應的信用卡帳號就好。
台灣之前有遠東銀行提供 Mastercard InControl 方案，但看起來到去年年底也不提供了：「MasterCard inControl 網路交易虛擬卡號申請服務110年1月1日起終止公告」。
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Author Gea-Suan LinPosted on February 20, 2021Categories Computer, Financial, Murmuring, Network, ServiceTags cancel, dark, new, nyt, online, pattern, subscription, times, york Leave a Reply Cancel reply
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