18
智能客服不能以“省成本”为中心
source link: https://tech.sina.com.cn/roll/2019-12-06/doc-iihnzhfz3938344.shtml
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
宋鹏伟 如今，很多企业都采用了智能客服，但由于技术发展水平有限和管理不善等原因，智能客服常常不能顺利解决用户的问题。很多时候，智能客服还给人留下了“兜圈子”“冷冰冰”的印象。上周，中国青年报社社会调查中心对2001名受访者进行的一
Recommend
About Joyk
Aggregate valuable and interesting links.
Joyk means Joy of geeK