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新华社批惹人烦的智能客服：绕圈圈、冷冰冰、挡箭牌
source link: https://tech.sina.com.cn/it/2019-10-21/doc-iicezuev3722673.shtml
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记者：何欣荣、杨有宗、王默玲新媒体编辑：徐壮“请直接说出您要办理的业务。”拨打部分银行客服电话时，用户经常听到这样一句提示。当前，运用语音识别等技术的智能客服已成为银行和电商平台的“标配”，但记者采访发现，很多看起来高效的智能客服，“答非所
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