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漫谈CRM体系化建设5：CRM体系化解决方案

 5 years ago
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《漫谈CRM体系化建设》系列共分五篇，前四篇讨论了企业客户管理的基本业务问题，客户开发，留存，服务问题。本文是最后一篇，讨论CRM的应用架构设计，建设阶段与侧重点，以及部门合作等问题。 五、CRM体系化解决方案  1、标准CRM应用架构 通过对业务的逐步介绍，

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