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解构电商、O2O：营销渠道的“快捷方式”——CRM
source link: http://www.woshipm.com/operate/1697102.html
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CRM按使用者的角度来看分为销售型CRM和用户运营型CRM，本文重点讲的是电商平台比较常用的用户运营型的CRM。 CRM全称为Customer Relationship Management（以下简称CRM），即客户关系管理。在百度上搜索可以看到它的定义为企业
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