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程维道歉之后，滴滴的客服究竟要怎么改？
source link: https://tech.sina.com.cn/i/2018-09-01/doc-ihinpmnr4822479.shtml
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作者：曾响铃温州乐清滴滴顺风车命案随着程维、柳青的道歉告一段落。但程维的道歉，除了不再以规模和增长为滴滴发展的衡量尺度，还强调要把资源向安全和客服体系倾斜。前者，不少人不太相信，后者，很多人也未看到具体的路线图。在对客服铺天盖地的批评和质疑
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