Subscribers may now report scams to Telstra

Friday, 26 May 2023 09:33

By Staff Writer

Customers may now report SMS and MMS scams to a national phone number, telecommunications provider Telstra announced, as the telco takes stronger initiative to crack down text scams.

This new initiative comes following the launch of the Cleaner Pipes initiative last April 2022, which Telstra claimed blocks 23 million SMS scams every month.

Telstra has notified its subscribers to forward the scams to 7226 (SCAM). Subscribers won't be charged for sending the SMS.

Telstra listed ways how to send the scam messages. If you're using an iPhone:

1. Touch and hold the message bubble you want to forward, then tap More.
2. Select additional text messages, if desired.
3. Tap Forward and enter 7226.
4. Tap Send

If you're using an Android device:

1. Tap and hold on to the message.
2. Tap on the three-dot menu button and hit Forward.
3. Select or type 7226 and hit Send SMS.

Telstra noted the following and advised users to be more observant when identifiying scams. Here are a few pointers:

1. Unexpected SMS messages asking for your personal details, advertising promotional material or asking you to click a link.

2. SMS and MMS numbers that start with ‘19XX’. These are charged at a premium rate and can be expensive. Also look out for numbers that start with an international code other than +61 (Australia’s country code).

3. SMS promising unexpected prizes that require you to send money to claim them.

4. SMS that encourages you to click a link, which may then ask you to install a piece of software on your mobile phone or tablet. Just like computers, malicious software can put your phone and personal information at risk.

This first appeared in the subscription newsletter CommsWire on 25 May 2023.

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Subscribers may now report scams to Telstra