Brainfish AI - Instant answers for any customer question about your product | Pr...

Instant answers for any customer question about your product

G'day ProductHunt!

I'm super excited to do my 1st launch on PH!

Brainfish originated from my experiences as a support agent for tech companies managing highly sophisticated products. During the rest of my career as a Product Manager, I recognized that the information gap persistently grows rather than converges as product teams create new features. This requires customers to recall an increasing volume of information to optimize the use of the products they paid for.

With this in mind, our aim is to revolutionize the way customers use and experience the products they invest in.

So, today we're launching Brainfish - the first customer facing help desk platform that can answer any customer question instantly, using AI (and in any language!).

Brainfish uses AI to aggregate, understand, and answer questions about your business's help articles. It's just the tip of the iceberg for our long term vision.

Why have we built it?

Today almost 50% of customer support requests are for questions that are already documented somewhere.

As a customer, finding information to solve a specific problem or teach you about the product usually results in reading endless documentation, chatting to a bot/agent, or calling someone and waiting on hold for hours.

Your experience shouldn't have to get to this point.

How does Brainfish help?

Brainfish enables customers and support agents to get answers to their questions instantly, enabling them to spend more time in your platform, and less time trying to get unstuck. Here are some of it's most powerful features:

For customers: - Instant search answers - Dynamic self service help center (check out ours here: https://help.brainfi.sh/) - Support for 17+ languages

For customer service teams: - Agent Copilot - live answers, and article improvements - Instant content rewrite - Collaborative live editor - Powerful search analytics that show what customers are looking for - Import and integrate with Zendesk/Intercom/Freshdesk

Product Hunt Bonus

We have a deal for the community!

In celebration of our PH launch, for the next few 2 weeks you will be able to get access to Brainfish at 30% off your first year.

What's next?

Our goal is to build the most beloved global CX platform for both users and agents. We want Brainfish to be not only effective but also so user-friendly that it can be picked up instantly.

We would love to hear your honest feedback on Brainfish. What do you like about it? What should we improve?

Massive shoutout to our early adopters, Twitter friends, and Product Hunters, who are supporting us on this journey.

See you in the comments!