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Question - OnePlus Trade in program scam | XDA Forums

 1 year ago
source link: https://forum.xda-developers.com/t/oneplus-trade-in-program-scam.4566333/#post-88303265
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Question OnePlus Trade in program scam

Hello,

I just want to hear your experience with trade in program, as I had terrible experience.


I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.


OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.


Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.

I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.


I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.


#OnePlus_Trade-In_Scam


https://community.oneplus.com/thread/1287845979088748546 [Trade in program]

Reactions: ummduh

moldovanos

Senior Member
Sep 30, 2012
They said my screen had damage and I only got $260 vs $500.

JPower123

Senior Member
Aug 2, 2022
I traded in my OnePlus 10t, and got full credit for it. $480. I sent it back in original packaging without the charger or cable, I kept those. I also had just flashed the US firmware, because I was rooted on Indian firmware. The phone wouldn't update lmao, but I said nothing and neither did OnePlus when they inspected it. I got an email a few days later saying everything was good.

Reactions: horsecharles

g96818

Senior Member
Dec 27, 2014
I got $0. so I returned this stupid phone.
I sent the phone in perfect condition with the original box and accessories and they stole the box and accessories and only sent back my phone in a generic cardboard box. I'm just going to toss he phone in the garbage, but I made them waste money shipping it back.

cavist

Senior Member
Nov 19, 2010
I got full value refund for my OP7Pro which was in perfect condition besides a small nick in the frame near the alert slider.

Other than that I was worried because I only received one e-mail ith DHL shipping label and no info from the trade-in partner or any status update on Oneplus website. I have sent my phone 28 days ago, one week ago I contacted OP support chat, it was escalated and I was supposed to receive a response in 3-5 days but of course nothing so I just had a chat again 5 mins ago and the OP support confirmed my trade in was completed, full value.

So in the end the entire trade in process was strange for me and lacked any updates regarding its status since receiving the shipping label.
I was worried a bit because often those type of third party service provides do everything in their power to lower the value of sent device but seems I was lucky or the support corrected this behind the curtain.
I got $0. so I returned this stupid phone.
I sent the phone in perfect condition with the original box and accessories and they stole the box and accessories and only sent back my phone in a generic cardboard box. I'm just going to toss he phone in the garbage, but I made them waste money shipping it back.
You clearly did not read the rules and T&C of trade-in service.

ummduh

Senior Member
Jan 23, 2011 Washington Co, WI
I just got a notice that they're not giving me anything because they received it late.

The only date I had was that it had to be shipping before March 15th. I shipped it on the 8th.

I did email them with my displeasure and we shall see, because the payment method I used they can't charge any more money to it.

Reactions: JPower123

plepew

Senior Member
Nov 5, 2016
Hello,

I just want to hear your experience with trade in program, as I had terrible experience.


I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.


OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.


Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.

I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.


I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.


#OnePlus_Trade-In_Scam


https://community.oneplus.com/thread/1287845979088748546 [Trade in program]

I had the exact same experience.
Sent the device only. The OP Trade-In is a complete scam and a dishonest business practice.

It is designed to fail from the beginning... it leaves you not appropriate time from ordering the new device, receiving it and testing it within your 15 days return policy in case you need to do this. You must ship the Trade-In device as soon as you get the box, which I receive 2 days after my order, the new devices got delayed in shipping...

I wrote back to OP stipulating the device was in perfect condition as are all my device from Mobile phones, to laptops , pads etc... the said revised quote : $0

OnePlus is a disgrace and since they are now OPPO controlled...the "Never Settle" slogan should be changed to “Never Again!” & “New Customer Don't Buy"

One more thing: they have made almost impossible now to “root” to which they became THE famous brand as a “Flagship Killer & Rooting Favorite”

I am looking forward to seeing how the Nothing Phone develops in a few years....this should be interesting to see if Nothing captures the huge following of the rooting community and a company that actually listens to its customers/fans!!

Shame on you OP!!!

Hello,

I just want to hear your experience with trade in program, as I had terrible experience.


I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.


OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.


Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.

I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.


I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.


#OnePlus_Trade-In_Scam


https://community.oneplus.com/thread/1287845979088748546 [Trade in program]

Yep, sent a galaxy S8 and the estimate was 10£ plus 100£ bonus. After they checked it, they said it has screws missing which was not true. They charged me the initial discount but they said I will get a 100£ refund after the return period is over, in 30 days . So yeah, if I don't get the 100£ I'll get scammed too

Top Liked Posts

  • Hello,

    I just want to hear your experience with trade in program, as I had terrible experience.


    I have OnePlus 2 in perfect condition, with original charger, box, and all packaging like from factory. Phone was always in the wallet case and had screen protectors. I sent it in for trade in they offer $10 for it + $240 bonus, if I purchase new OnePlus 11.


    OP2 was sent in in original packaging and I took photos before I put it in the box. Few weeks later I got email saying that they offer $0, because there is damage on frame. So, they must drop it there, or on purpose damaged my phone, so they don't need to pay $250.


    Once I complained about it and sent pictures (evidence) before it shipped, suddenly report despaired from the Phobio website (no picture); and only thing I could do is accept or reject $0 offer.

    I called couple times and send multiple emails. Customer service didn't do anything about it. It seems trade in is such a scam by OnePlus and their partner Phobio.


    I am long standing customer from OnePlus 1, had multiple phones, bought lots of accessories. Recommended OP to many friends and co-workers. Bought phones for my wife and my parents from OP. I was planning on buying two new tablets in April, but this situation gives me bad taste with OP and I don’t think I will ever buy their product again.


    #OnePlus_Trade-In_Scam


    https://community.oneplus.com/thread/1287845979088748546 [Trade in program]
    I traded in my OnePlus 10t, and got full credit for it. $480. I sent it back in original packaging without the charger or cable, I kept those. I also had just flashed the US firmware, because I was rooted on Indian firmware. The phone wouldn't update lmao, but I said nothing and neither did OnePlus when they inspected it. I got an email a few days later saying everything was good.
    I just got a notice that they're not giving me anything because they received it late.

    The only date I had was that it had to be shipping before March 15th. I shipped it on the 8th.

    I did email them with my displeasure and we shall see, because the payment method I used they can't charge any more money to it.

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