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Gleap Knowledge Base

 1 year ago
source link: https://www.producthunt.com/posts/gleap-knowledge-base
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Build your help center for lightning fast customer support

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Gleap Knowledge Base

Build your help center for lightning fast customer support

Free Options
Bug reporting and customer feedback tool Gleap adds a new feature to the platform: a powerful knowledge base. Set up your own help center to make important information easily accessible to users. Happier customers, fewer support questions.
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Hey everyone,

It’s me again, Gleap’s founder 👋 I am extremely excited to introduce our knowledge base to the Product Hunt community.

This special day has been in the making for a couple of months now. Thanks to the great user feedback we receive daily, we were able to refine Gleap. Today’s help center release is a big milestone in our vision to turn Gleap into a developer suite supporting the whole development lifecycle.

Besides receiving flawless bug reports, running micro surveys and asking users for feature requests, you can now set up your own help center to make it easy for users to find answers to all their questions.

💡 Gleap’s knowledge base magic - Divert repetitive customer requests and answer one third of incoming questions by referring to the right help article. - Create articles in minutes with our visual editor. - Deliver your database articles anywhere directly in your product. Be it websites, apps or via live chat. - Style the Gleap knowledge base with your logo and colors and choose your own subdomain. - Use your own domain

Here’s to our amazing user base and the whole team - this would not have been possible without you!

The whole team will be hanging out in the thread today to answer any questions you might have and to listen to your feedback.

See you in the comments below, Lukas

This is one great tool for sure! Love it 😍. Keep up the amazing work you're doing @lukas_bohler and the rest of the gang 💪.
@robertjan Thank you so much. These comments are what keep us going ☺️
You guys are doing an excellent job. I love how involved you are with your product and the top-notch support you deliver. Gleap is for me the most powerful tool to communicate with our customers in any kind of way.
@tim_verdouw Hey Tim, Thanks so much for the amazing feedback. Very much appreciated by the whole team. Really, all of this is thanks to our great user base.

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