Improve Customer Self-Service and Self-Solve With Knowledge-Centered Service

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Gartner Research


Improve Customer Self-Service and Self-Solve With Knowledge-Centered Service

Published: 24 November 2020

ID: G00738550

Analyst(s): Darin Stewart


Customer self-service is valuable, but difficult to support well. This is a knowledge management problem that must be informed by analytics and enabled by search. Application technical professionals can leverage Knowledge-Centered Service to improve self-service and support.

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