Wrong manager is receiving the notification for do... - SAP Community
source link: https://community.sap.com/t5/human-capital-management-q-a/wrong-manager-is-receiving-the-notification-for-document-routing/qaq-p/13677948
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yesterday
Wrong Employee received the mail notification which was generated after the document routed to next step in route map. Attaching the email received in the attachment.
Please note that there were two managers with same name however the employee IDs were different for them. So why the system is populating the mail to incorrect Manager in the email. Kindly confirm the root cause, also confirm how this issue can be avoided in the future.
issue in Requesters words:
As discussed in the call the user David Martin (438987), received the Document Routing Notice on Monday, Apr 15th for the SR form which belongs to another user David Martin (513255). The details are attached. The only common thing is their names, the e-mail addresses are different obviously. Could you please check how come the notification is sent to the wrong user? How are the recipients defined in the system for this notification?
Thanks,
Sneha
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