Ubisoft Will Suspend and Then Delete Long-Inactive Accounts - Slashdot

Posted by EditorDavid

on Sunday July 23, 2023 @02:55PM from the games-over dept.

Leaving a Ubisoft account inactive for too long "apparently puts it at risk of permanent deletion," writes PC Gamer, calling the policy "a customer-unfriendly practice."

A piracy and anti-DRM focused Twitter account, PC_enjoyer, recently shared a screenshot of a Ubisoft support email telling the user that their Ubisoft account had been suspended for "inactivity," and would be "permanently closed" after 30 days. The email provided a link to cancel the move. Now, that sounds like a phishing scam, right? I and many commenters wondered that, looking at the original post, but less than a day later, Ubisoft's verified support account responded to the tweet, seemingly confirming the screenshotted email's legitimacy.

"You can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email," Ubisoft Support wrote. "We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us."

I was unable to find anything regarding account closure for inactivity in Ubisoft's US terms of use or its end user licence agreement, but the company does reserve the right to suspend or end services at any time. Ubisoft has a support page titled "Closure of inactive Ubisoft accounts." The page first describes instances where the service clashes with local data privacy laws, then reads: "We may also close long-term inactive accounts to maintain our database. You will be notified by email if we begin the process of closing your inactive account."

This page links to another dedicated to voluntarily closing one's Ubisoft account, and seems to operate by the same rules: a 30-day suspension before permanent deletion. "As we will be unable to recover the account once it has been closed, we strongly recommend only putting in the request if you are absolutely sure you would like to close your account."

"If you have a good spam filter or just reasonably assume it's a phishing attempt, then you might one day try your old games and find they're just gone," worries long-time Slashdot reader Baron_Yam. "If you're someone who still plays games from decades ago every so often, this is a scenario you might want to think about."

The site Eurogamer reports that when a Twitter user complained that "I lost my Ubisoft account, and all the Ubisoft Steam game[s] I've bought are now useless", Ubisoft Support "responded to say that players can raise a ticket if they would like to recover their account."

The original tweet now includes this "reader-added context" supplied by other Twitter users — along with three informative links:

For added context, Ubisoft can be required under certain data protection laws, such as the GDPR, to close inactive accounts if they deem the data no longer necessary for collection.

Ubisoft has claimed they don't close accounts that are inactive for less than 4 years.