Chase Purchase Protection
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Chase credit cards offer purchase protection if a new item is damaged or stolen — here's how to file a claim
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- Many Chase credit cards offer purchase protection insurance against loss or theft of a new item.
- Depending on the card, you could be eligible for up to $10,000 per item if you submit a claim.
- This benefit saved me nearly $200 when an item I was returning was stolen from my building's lobby.
- Read Insider's guide to the best rewards credit cards.
No one likes to see their property damaged or stolen, but those events can be even more frustrating when the item in question is new and you've barely had a chance to use it. Plus, having to replace something you just bought is a double hit to your bank account.
Luckily, Chase cardholders have an option if they find themselves in that situation. Chase credit cards offer purchase protection, a benefit that's often overlooked but recently saved me almost $200 when a recently purchased item I was returning by mail was stolen from my building's lobby.
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Chase Sapphire Preferred® Card
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Citi Premier® Card
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Wells Fargo Autograph℠ Card
Read on for a guide to Chase purchase protection and the steps you'll need to take to file a claim if you ever find yourself in a similar position.
We're focused here on the rewards and perks that come with each card. These cards won't be worth it if you're paying interest or late fees. When using a credit card, it's important to pay your balance in full each month, make payments on time, and only spend what you can afford to pay.
Chase Purchase Protection: Which Credit Cards Qualify?
Purchase protection can repair, replace, or reimburse you for items that are damaged or stolen and were recently purchased with an eligible Chase card or with rewards earned on an eligible Chase card.
Chase Cards That Reimburse up to $500 per Claim
The following cards will reimburse up to $500 per claim and $50,000 per account:
Chase credit card | Welcome bonus offer | Learn more |
Chase Freedom Unlimited® | 1.5% cash back in addition to regular earning on everything you buy up to $20,000 spent in the first year (worth up to $300 cash back) | Chase Freedom Unlimited review |
Chase Freedom Flex℠ | $200 after spending $500 on purchases in the first three months from account opening | Chase Freedom Flex credit card review |
Chase Freedom® Student credit card | $50 Bonus after first purchase made within the first 3 months from account opening | Chase Freedom Student card review |
Chase Sapphire Preferred® Card | 60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening | Chase Sapphire Preferred card review |
Chase Slate Edge℠ | 0% intro APR on purchases and balance transfers for 18 months from account opening, then 19.99% - 28.74% Variable APR | |
Aeroplan® Credit Card | 50,000 bonus miles after you spend $3,000 on purchases in the first three months from account opening | Aeroplan credit card review |
Southwest Rapid Rewards® Plus Credit Card | 60,000 bonus points plus a 30% off promo code after spending $3,000 on purchases in the first three months from account opening | Southwest Rapid Rewards Plus credit card review |
Southwest Rapid Rewards® Premier Credit Card | 60,000 bonus points plus a 30% off promo code after spending $3,000 on purchases in the first three months from account opening | Southwest Rapid Rewards Premier credit card review |
Southwest Rapid Rewards® Priority Credit Card | 60,000 bonus points plus a 30% off promo code after spending $3,000 on purchases in the first three months from account opening | Southwest Rapid Rewards Priority credit card review |
United Gateway℠ Card | 30,000 bonus miles after you spend $1,000 on purchases in the first three months your account is open | United Gateway credit card review |
British Airways Visa Signature® Card | 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening | British Airways Visa credit card review |
Iberia Visa Signature® Card | 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening | Iberia Visa credit card review |
Aer Lingus Visa Signature® Card | 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening | Aer Lingus Visa credit card review |
Marriott Bonvoy Boundless® Credit Card | 75,000 bonus points after you spend $3,000 on eligible purchases in the first six months of account opening plus 50,000 bonus points after you stay 6 eligible paid nights at hotels participating in Marriott Bonvoy® through 1/31/24 | Marriott Bonvoy Boundless credit card review |
Marriott Bonvoy Bold® Credit Card | 50,000 bonus points after you spend $1,000 on eligible purchases in the first six months of account opening plus 50,000 bonus points after you stay 6 eligible paid nights at hotels participating in Marriott Bonvoy® through 1/31/24 | Marriott Bonvoy Bold credit card review |
Marriott Bonvoy Bountiful™ Card | 85,000 bonus points after you spend $4,000 in purchases in your first three months from your account opening | Marriott Bonvoy Bountiful credit card review |
IHG® Rewards Premier Credit Card | 140,000 bonus miles after you spend $3,000 on purchases in the first three months from account opening | IHG Rewards Club Premier credit card review |
IHG® Rewards Traveler Credit Card | 80,000 bonus miles after you spend $2,000 on purchases in the first three months from account opening | IHG Rewards Club Traveler card review |
The World Of Hyatt Credit Card | 30,000 bonus points after spending $3,000 on purchases in the first three months of account opening, and up to 30,000 more bonus points by earning with 2 points per dollar, up to $15,000, on purchases that normally earn 1 point in the first six months of account opening | World of Hyatt credit card review |
Instacart Mastercard® | $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership | Chase Instacart credit card review |
DoorDash Rewards Mastercard® | $100 bonus cash after spending $500 in the first three months and a free year of DashPass | DoorDash Rewards credit card review |
Prime Visa | $150 Amazon gift card and 5% back on all purchases, up to $2,500, for three months after account opening | Amazon Prime Visa review |
Amazon Visa | $60 Amazon gift card and 3% back on all purchases, up to $1,500, for three months after account opening | |
Disney® Premier Visa® Card | $300 statement credit after you spend $1,000 on purchases in the first three months of account opening | |
Disney® Visa® Card | $150 statement credit after you spend $500 on purchases in the first three months of account opening |
Chase Cards That Reimburse up to $10,000 per Claim
These cards will reimburse up to $10,000 per claim and $50,000 per year:
Chase credit card | Welcome bonus offer | Learn more |
Chase Sapphire Reserve® | 60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening | Chase Sapphire Reserve credit card review |
Ink Business Preferred® Credit Card | 100,000 points after spending $15,000 on purchases in the first three months from account opening | Chase Ink Business Preferred card review |
Ink Business Unlimited® Credit Card | $750 bonus cash back after you spend $6,000 on purchases in the first three months from account opening | Chase Ink Business Unlimited credit card review |
Ink Business Cash® Credit Card | $750 bonus cash back after you spend $6,000 on purchases in the first three months from account opening | |
Ink Business Premier Card | $1,000 cash back after making $10,000 in purchases in the first three months of account opening | Chase Ink Business Premier credit card review |
Ink Business Plus® Credit Card (no longer available to new applicants) | N/A | |
United℠ Explorer Card | 60,000 bonus miles after you spend $3,000 on purchases in the first three months your account is open | United Explorer card review |
United Quest℠ Card | 70,000 bonus miles plus 500 Premier qualifying points after you spend $4,000 on purchases in the first three months your account is open | United Quest card review |
United Club℠ Infinite Card | 80,000 bonus miles plus 1,000 Premier qualifying points after you spend $5,000 on purchases in the first three months your account is open | United Club Infinite card review |
United℠ Business Card | 50,000 bonus miles after you spend $5,000 on purchases in the first three months your account is open | United Business card review |
United Club℠ Business Card | 75,000 bonus miles after spending $5,000 on purchases in the first three months from account opening | |
Southwest® Rapid Rewards® Premier Business Credit Card | 60,000 points after you spend $3,000 on purchases in the first 3 months your account is open | Southwest Premier Business card review |
Southwest® Rapid Rewards® Performance Business Credit Card | 80,000 points after you spend $5,000 on purchases in the first 3 months | Southwest Performance Business credit card review |
World of Hyatt Business Credit Card | 60,000 bonus points after you spend $5,000 on purchases in your first 3 months from account opening | World of Hyatt Business credit card review |
IHG® Rewards Premier Business Credit Card | 165,000 bonus points after spending $3,000 on purchases in the first three months from account opening | IHG Premier Business credit card review |
How Chase Purchase Protection Works
According to Chase, purchase protection "protects against theft of, damage to, or involuntary and accidental parting with new retail purchases within 120 days from the date of purchase." You'll need to make a claim within 90 days of the damage, theft, or involuntary and accidental parting, and you're eligible if "your name is embossed on an eligible card issued in the United States, and you charge all or a portion of the cost of the item to your credit card account and/or rewards programs associated with your account."
"Involuntary and accidental parting," by Chase's definition, means "the unintended separation from an item of personal property when its location is known, but recovery is impractical to complete." Lost items or items that mysteriously disappear are not covered by purchase protection.
Of course, there are conditions, which are listed in full in your credit card's benefits guide. One key condition to note: If you have other coverage — like homeowners insurance, renters insurance, car insurance, or insurance through your employer — you'll have to file a claim first with that insurance company unless the claim amount is below your deductible.
Chase also has a lengthy list of items it won't cover, including live animals and plants, antiques, computer software, and motorized vehicles. Make sure to check your benefits guide for the full list before filing a claim.
How to File a Chase Purchase Protection Claim
Navigate to the Card Benefit Services website
Chase partners with a third-party company, Card Benefit Services, to handle its claims and administer reimbursement, so the first step in filing a claim is heading to the Card Benefit Services website.
Start a new claim
After selecting "New Claim," you'll be asked for your card number to verify that you have the benefit. Enter your number and name, and click "Get Started."
Select a claim type
As an example, here's what appears next when using the Chase Freedom Unlimited®. Once you've consented to electronic transactions, payments, and signature, it'll ask you to select a claim type:
Add claim details
Select "Purchase Protection/Security," click "Next," and then enter your address. From there, you can fill in key details such as the date the item was damaged or stolen, the reason for your claim, the location of the incident, and a description of the item.
Upload documentation and submit claim
The next step is to upload your documentation, which may include any of the following:
- Charge receipt or monthly billing statement
- Itemized store receipt
- Repair estimate or receipt
- Photos of the damages
- Split payment documentation
- Homeowners insurance declaration page
- Police or loss report
- Settlement documentation
Click the "Add" button next to the type of documentation you're submitting to upload it.
Once your uploads are complete, press "Submit Claim." And don't worry if you don't have everything collected at the time of submission — you can always come back to add them later or submit documents by email to [email protected].
What Happens Next?
Card Benefit Services will begin reviewing the claim and email you a list of what's still missing, along with instructions on how to add the necessary documentation to your claim.
A few days after submitting your claim (it says five business days, but give or take a few), you'll receive a letter — likely by email and US mail — outlining what additional documents you need to submit, if any.
If your claim is complete, you'll get a notice that it's been approved and at that time, you'll have the option to receive reimbursement by check or direct deposit. The reimbursement should show up within a few days of making that selection.
Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. Read our editorial standards.
Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.
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