Help.center
source link: https://www.producthunt.com/posts/help-center
Go to the source link to view the article. You can view the picture content, updated content and better typesetting reading experience. If the link is broken, please click the button below to view the snapshot at that time.
Support is great. Feedback is even better.
"Thanks for checking out the launch!Create yourcompany.help.center and let us know your thoughts 🙌"
Hi ProductHunt 👋,
I am so excited to launch our 6th micro SaaS product.
We have been running B2B SaaS products for the past 5 years with thousands of customers and a super small team.
Delivering a positive customer experience was our No.1 priority. As a bootstrapped company, we always try to automate things. Both were conflicting when it came to customer support; hence we struggled to provide consistent support for our products.
"Necessity is the mother of Invention" is true in our case. We really needed a self-service help center where customers get instant replies to frequent questions and our support team gets time to focus on helping people that need urgent assistance.
The introduction of openAI ChatGPT was a breakthrough in what we were trying to achieve ⚡️
Here is what happened in the past few months.
1️⃣ - We bought a relatable domain - https://help.center (3 weeks of bargaining 🤑) 2️⃣ - The team started working on the AI chat and AI search in Knowledgebase using chatGPT. 3️⃣ - Implemented it in a few of our products collect.chat, whatsform, and formtonotion 4️⃣ - We saw a 50% reduction in support volume & started improving help.center each day. 5️⃣ - Soft launched help.center on Twitter, and early users started loving it.
AI chat demo 👉 chat.help.center/product... (ProductHunt help center + launch guide)
Knowledge base demo 👉 whatsform.help.center (Our micro SaaS: WhatsForm)
We are a little late to the AI party. But we are confident we can add value with Help.center.
We hope you will try out Help.center and let us know your thoughts.
@elizabeth_tischencko I am glad you found the product interesting 🤗
When a user asks a question, AI will go through all articles for relevant content. Then it will come up with a short and summarised answer. We use chatGPT internally for these steps.
Coming to your question: The answers will be almost the same every time but can be in different tones, and you don't have to provide exact answers to train the AI.
@elizabeth_tischencko Adding on to what @shyjal has said, you can think of the custom answers as providing additional information to the AI which helps it to generate a better answer the next for the same question (or questions related to it).
Hope that clears things up. If you have any more questions, feel free to reach out 😄.
Congrats on the launch team! @shyjal @aslamabbas @asifmohd95 @ingavu Appreciate the one-click option to import articles from some of the popular knowledge base tools. 🙌
How does Help.center compare with Fin (Intercom) and other similar tools?
@tmatthewj Glad you liked the import.
Yes Help.center is an alternative to Intercom Fin.
Intercom's idea of Fin is to insert the AI agent to support customers in certain workflows. It's a great approach.
We keep it simple. It's bot-first. Customer is always attended by the AI chatbot and thus aids to deflect tickets faster.
We have also focused on adding AI features to the search bar in the knowledge base. With a search bar only-approach, the customer still has to dig around, find the right keywords, and digest the articles to get the answer they need. In most cases, AI can do this same task in seconds.
Intercom does have the human handover feature, which we don't.
But most importantly Intercom Fin is expensive. Help.center is an easier affordable option.
@tonypaul_hb Thank you for your kind words, Tony ❤️
We use openAI models with your custom content to answer customer questions in the help center chat and search.
Can you elaborate on what type of data you are looking to train the AI model?
Recommend
About Joyk
Aggregate valuable and interesting links.
Joyk means Joy of geeK