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Apple Want My Mac Book Back
source link: https://forums.macrumors.com/threads/apple-want-my-mac-book-back.2371332/
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Apple Want My Mac Book Back
I have a 2021 16" Macbook Pro M1 purchased in May.
I received a phone call from Apple to say that my MacBook needs to go back and they are sending me a brand new one, wouldn't tell me what's wrong with it and to me it's working fine.
Anybody know what's going on ?
I received a phone call from Apple to say that my MacBook needs to go back and they are sending me a brand new one, wouldn't tell me what's wrong with it and to me it's working fine.
Anybody know what's going on ?
Reactions:
TheRoadRunner and ZZ Bottom
antiprotest
macrumors 68030
Apr 19, 2010
2,944
7,641
Did you buy it new?
They can't legal make you though, if it is officially your property?
And with no explanation? That's weird.
You sure it's not a scam?
They can't legal make you though, if it is officially your property?
And with no explanation? That's weird.
You sure it's not a scam?
Is that Apple calling? I think some swindler wants your laptop for free.
Sounds like a scam. Let them send you a new one. Have it checked out. Totally erase the old one. But I have never heard of such a thing unless they have a specific reason for wanting yours. Sounds really iffy to me.
anshuvorty
macrumors 68030
Sep 1, 2010
2,818
3,657
California, USA
Apple will never call you unless you requested a call back...
Sounds like a scam...
Sounds like a scam...
Topic starter, beware. Next time they may try "we are calling from Police/FBI, we need your laptop for evidence" or whatever.
Realityck
macrumors 603
Nov 9, 2015
5,488
7,767
Silicon Valley, CA
Call Apple back and verify, not who called you.I have a 2021 16" Macbook Pro M1 purchased in May.
I received a phone call from Apple to say that my MacBook needs to go back and they are sending me a brand new one, wouldn't tell me what's wrong with it and to me it's working fine.
Anybody know what's going on ?
I thought it sounded iffy but they said i could take it to an Apple store to replace it but the nearest is miles away and when i phoned customer service i get through to the team dealing with it.
Checked the number they called on and comes back to Apple
Checked the number they called on and comes back to Apple
Reactions:
alex00100
reallycantcode
macrumors newbie
Aug 26, 2022
Take 2 or 3 steps.
1) Call apple directly, try a different number such as tech support or sales or applecare and they will forward you to the correct department.
1.5) Alternatively, try live chat. Might be a much safer bet
2) Ask for the exact reason for this happening and take names and verify
3) If they call back, tell them you will ONLY take it to a store and see what they say. If they are a scam, they will most likely insist you send it directly or just give up
4) Tell them you will wait for the replacement to arrive before you send it back. If Apple, this should not be an issue
Spoofing numbers is very easy so never trust the number called from. Usually threatening to call back instead shows if a scam or not if they say no or get angry.
1) Call apple directly, try a different number such as tech support or sales or applecare and they will forward you to the correct department.
1.5) Alternatively, try live chat. Might be a much safer bet
2) Ask for the exact reason for this happening and take names and verify
3) If they call back, tell them you will ONLY take it to a store and see what they say. If they are a scam, they will most likely insist you send it directly or just give up
4) Tell them you will wait for the replacement to arrive before you send it back. If Apple, this should not be an issue
Spoofing numbers is very easy so never trust the number called from. Usually threatening to call back instead shows if a scam or not if they say no or get angry.
Gravydog316
macrumors 6502
May 17, 2016
Canada
check for your laptopI thought it sounded iffy but they said i could take it to an Apple store to replace it but the nearest is miles away and when i phoned customer service i get through to the team dealing with it.
Checked the number they called on and comes back to Apple
here are the latest Apple recalls:
Apple Service Programs - Apple Support
This page lists all programs currently offered by Apple, including Replacement programs, Exchange programs, Repair Extension programs and Recalls.
support.apple.com
Reactions:
mr_jomo and KaliYoni
They do this sometimes to investigate issues. But it’s usually after a tech support / Genius Bar appointment. Have you raised any tickets with them lately about problems? Have you called them to verify that they have a case open? Did they give you a repair number?
If no, probably a scam.
If no, probably a scam.
Gravydog316
macrumors 6502
May 17, 2016
Canada
Yeah, they would tell him why they want it, right?They do this sometimes to investigate issues. But it’s usually after a tech support / Genius Bar appointment. Have you raised any tickets with them lately about problems? Have you called them to verify that they have a case open? Did they give you a repair number?
If no, probably a scam.
Yeah. It’s called a CRU. It’s a pretty standard process; but a call out of the blue isn’t.Yeah, they would tell him why they want it, right?
Reactions:
TwistedGleam
Sounds like scam to me too. Contact Apple directly and ask about it.
Reactions:
TheRoadRunner
1BadManVan
macrumors demi-god
Dec 20, 2009
2,573
2,452
Bc Canada
im invested now to see how this all pans out lol
Reactions:
happy orchard
Anappleaday29
macrumors newbie
Oct 14, 2022
Apple, or any other company doesn’t call individuals to issue a recall.
I’d ignore it and go on about your business
I’d ignore it and go on about your business
QCassidy352
macrumors G4
Mar 20, 2003
11,954
5,803
Bay Area
This is a scam. This isn’t how recalls work.
Reactions:
TheRoadRunner and Jumpthesnark
tcatsninfan
macrumors newbie
Sep 23, 2022
I would still be very suspicious of this. What customer service number did you call? Did they explain why they want your MacBook?I thought it sounded iffy but they said i could take it to an Apple store to replace it but the nearest is miles away and when i phoned customer service i get through to the team dealing with it.
Checked the number they called on and comes back to Apple
Even if the nearest Apple Store is miles away, I would definitely visit them before moving forward with anything. That way you'd be talking to people face to face, people with names and employee numbers and so on.
Speaking of moving forward with this, I also wouldn't hand over my MacBook until you receive a new one in the mail, verify that it's brand new and working, etc.
I think a bit of skepticism is warranted in this situation given that a) this is unusual and b) it's a significant amount of money on the line.
Reactions:
TheRoadRunner and Shirasaki
boss.king
macrumors 603
Apr 8, 2009
5,287
4,464
Ask them to give you a case number, then call Apple directly, give them the number and ask them to explain why they need it.I thought it sounded iffy but they said i could take it to an Apple store to replace it but the nearest is miles away and when i phoned customer service i get through to the team dealing with it.
Checked the number they called on and comes back to Apple
Reactions:
iDarth_Betar
Jumpthesnark
macrumors 6502
Apr 24, 2022
2,827
California
As others have said, this has scam written all over it. But how would the caller know you have a MBP that was bought in May? Have you bought a third-party extended warranty for it or anything?
Ask them to send you the new MBP first, so you can transfer all your data. Ask for a tracking number. See if they come through, and note where it's being delivered from.
As @1BadManVan said, please keep us updated.
Ask them to send you the new MBP first, so you can transfer all your data. Ask for a tracking number. See if they come through, and note where it's being delivered from.
As @1BadManVan said, please keep us updated.
Reactions:
Shirasaki, TheRoadRunner and Gravydog316
Gravydog316
macrumors 6502
May 17, 2016
Canada
D R A M A A A A ! ! !im invested now to see how this all pans out lol
throAU
macrumors G3
Feb 13, 2012
8,160
6,094
Perth, Western Australia
They would also send you the new one firstApple will never call you unless you requested a call back...
Sounds like a scam...
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Realityck
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