Data Analyst, Product Support Operations
source link: https://www.metacareers.com/jobs/225137669766643/
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Data Analyst, Product Support Operations
Product Support Operations (PSO) plays a critical role in the product lifecycle at Meta, from ideation, to development, launch, growth, help, and support. The team partners closely with product, engineering, data science and global ops teams to improve the user experience and ensure that every product experience is safe, reliable, and supported at scale.
Meta is seeking an experienced Data Analyst to join the team, who will focus on leading analytics efforts with cross-functional teams to improve the product experience by providing scalable data solutions, business intelligence, and analytics to PSO. Key responsibilities include developing metrics reporting, surfacing actionable insights from our data, scoping the quantitative impact of potential opportunities, and identifying opportunities to improve product quality and product data operations workforce on our platform. Strong communication and experiences required to work with cross-functional teams (e.g. Product, Eng. and PM. etc.).
*Note: Disclosure as required by sb19-085(8-5-20)
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